Frequently Asked Questions

Every True Marker test kit has its own unique identification number which you will find on the box sleeve, inside of the box lid, as well as on your blood sample collection card. Register your test kit with this number online at TrueMarker.com. This will activate your test kit. You can also view our instructional video for a step by step guide: https://youtu.be/bDhBVuyv8u4

Please contact our Customer Support at (888) 554-7740 or send us a message to contact@truemarker.com

Log into your account on TrueMarker.com and check your Order Status. You can click on the tracking number for your order to get a status update. If you have not received your test kit within 10 days of your order, please contact our Customer Support.

Yes, your test kit will include a USPS pre-paid shipping label on the specimen bag. The bag will be shipped to our laboratory partner in order to process your results.

Yes, your test kit can be shipped to a P.O. Box. It does not require a signature upon delivery.

No, your test kit does not need a signature to be delivered.

Yes, log into your account on TrueMarker.com and click on Orders and Order Status. If your order has shipped, You can click on the tracking number to show the status of your order.

Please refer to our refund policy.

Please refer to our refund policy.

You will receive a refund for an unopened test kit returned within 30 days of receipt, however the cost of the return shipping will be your responsibility. Please refer to our refund policy.

When you register your test kit on True Marker.com, you will receive a notification if a specific time is necessary to collect your blood sample. You will also receive additional information about your specific test.

When you register your test kit on True Marker.com, you will receive a notification if a specific time or information is necessary to collect your blood sample. This will include whether or not to collect your blood sample on an empty stomach.

If you need additional lancets contact our Customer Support at (888) 554-7740 or send us a message to contact@truemarker.com.

If you have used both lancets and have not been able to fill the blood sample collection card, contact Customer support for additional lancets.

Once you have collected your sample, allow the blood sample collection card to dry for up to 30 min before closing it. Put the card into the provided specimen bag and mail via USPS.

You will be provided with a specimen bag for your sample collection. This bag will be mailed directly to our laboratory partner. Put the blood sample collection card into the specimen bag and mail via USPS.

You should mail your sample to our laboratory partner as soon as possible to receive accurate test results and avoid delays with your test results.

Your test results will be ready within 3 days of the lab receiving them. You will receive an email notification when the results are ready. You can also check your Order Status through your registered account via the website.

You will receive an email to the email address you provided notifying you that your test results will be ready. You can also check your Order Status through your registered account via the website.

Once you receive an email notifying you that your test results are ready, you will log into your account on TrueMarker.com to view your test results.

Your results will be given to you as a .pdf file which you can print out or email to your primary care provider. You can also contact our customer service team for further information.

If you would like to discuss your test results in further detail, we recommend you forwarding any results to your primary care or other personal physician. 

All test kits must be registered at TrueMarker.com within 6 months. Unregistered test kits will expire after 3 months. Any samples delivered after these time frames will not be processed.

You can give your test kit to someone else as long as it has not been registered under your name. Once the test kit has been registered to a specific person, it cannot be changed.

Our laboratory partner is CLIA-certified and CAP-accredited. The laboratory complies with all federal and state regulations regarding laboratory testing in addition to performing frequent internal quality checks and testing, as well as regular inspections and validation of the accuracy of their testing.

It is beneficial to share your test results with your doctor, however it is not required.

No, True Marker does not share your information with any 3rd parties.